Outdoor Voices' layoffs via Slack ‘lack basic empathy,' says expert: ‘May only exacerbate the anxiety'

Athletic apparel brand Outdoor Voices conducted mass layoffs, closing all 16 of their physical stores. Employees were notified via an internal Slack message. Experts criticize the company’s handling of the layoffs, emphasizing the need for empathy and authentic communication. This type of curt approach to layoffs is becoming more common in the workplace. Outdoor Voices’ decision to close stores follows a trend among retailers. Workplace experts warn that poorly-handled layoffs contribute to a leadership crisis and erode trust. Employers should deliver layoff messages in a more compassionate and personal manner. A video recording or authentic announcement can be more effective than automated messages.